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Commercial evidence · NPNT

MIKA.help: complex patient navigation

A clear route from first contact to a research centre without promising treatment, diagnosis or enrolment.

Open project ↗← All cases
5route steps
2016service start
1000+programmes reported by MIKA.help
01

The problem

A person with cancer may struggle to turn medical documents and study criteria into a clear next step and the right research centre.

02

Why the old process was costly

Self-search overloads people with complex terminology, while unstructured manual navigation repeats the story and creates a risk of false expectations.

03

What NPNT built

NPNT contributes to the route’s digital and cognitive architecture, separating information, data preparation, contact with a centre and the medical decision.

04

Timeline

The service has developed since 2016. Timelines for individual digital modules are not public and are not replaced with an estimate without a project brief.

05

How the result is measured

Measurement can cover step completion, correctly prepared enquiries, returns for missing information and the clarity of instructions for patients.

A bounded first stage

Describe the problem—we will outline the architecture of the first step

An initial assessment does not require medical records, trade secrets or a data dump. Process context and the intended outcome are enough.

What to include in the first message
  1. 01The process, product or audience that needs to change
  2. 02The data or materials already available
  3. 03Who owns the decision and which criterion will define success
What happens next

Our first reply will clarify the process, available data, accountable specialist and success criterion. We will then propose a bounded first stage with an indicative timeline and budget.

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